1. Information We Collect

We collect minimal information necessary to provide our service:

• Account Information: Email address provided during registration
• Payment Information: Processed securely by third-party payment providers. We do not store credit card details.
• Usage Data: Anonymous analytics to improve our service (pages visited, device type)
• Communication Data: Messages sent through our contact form or support channels

2. How We Use Your Information

• To provide and maintain our IPTV service
• To process payments and manage subscriptions
• To communicate important updates about your account
• To provide customer support
• To improve our service quality and user experience

3. Data Protection

We implement industry-standard security measures to protect your personal information:

• SSL/TLS encryption for all data transmission
• Secure payment processing through certified providers
• Regular security audits and updates
• Limited access to personal data on a need-to-know basis

4. Third-Party Services

We may use third-party services for:

• Payment processing (Stripe, PayPal)
• Analytics (Google Analytics - anonymized data only)
• Email communication

These services have their own privacy policies governing the use of your information.

5. Cookies

We use essential cookies to maintain your session and preferences. No third-party advertising cookies are used. You can disable cookies in your browser settings.

6. Your Rights (GDPR)

Under GDPR and applicable data protection laws, you have the right to:

• Access your personal data
• Correct inaccurate data
• Request deletion of your data
• Object to data processing
• Data portability
• Withdraw consent at any time

7. Data Retention

We retain your personal data only as long as necessary to provide the service and fulfill legal obligations. Account data is deleted within 30 days of account closure upon request.

8. Children's Privacy

Our service is not directed to individuals under 18. We do not knowingly collect personal information from children.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes via email or through the service.

10. Contact

For privacy-related questions, contact us at support@smartsiptv.fr or visit our Contact Page.