Our Satisfaction Guarantee

We want you to be completely satisfied with our IPTV service. If you're not happy with your subscription, we offer a straightforward refund process.

Free Trial

We offer a free trial period so you can test our service before purchasing. We strongly recommend using the free trial to ensure our service meets your needs and is compatible with your devices.

Refund Eligibility

• Within 7 days: Full refund if you are not satisfied with the service, no questions asked
• After 7 days: Refunds are evaluated on a case-by-case basis for technical issues that our support team cannot resolve
• Service outages: If the service is down for more than 48 consecutive hours due to our fault, you are eligible for a pro-rated refund or subscription extension

Non-Refundable Situations

• Internet connection issues on the customer's end
• Incompatible devices that were not verified during the free trial
• Failure to contact support before requesting a refund
• Accounts that have been suspended for violating Terms of Service
• Change of mind after 30 days of active use

How to Request a Refund

1. Contact our support team via email, WhatsApp, or Telegram
2. Provide your account email and order details
3. Describe the reason for your refund request
4. Our team will review and respond within 24 hours

Refund Processing

• Approved refunds are processed within 3-5 business days
• Refunds are issued to the original payment method
• You will receive email confirmation once the refund is processed

Contact Us

For refund requests or questions about this policy, please contact us at support@smartsiptv.fr or visit our Contact Page.